Refund Policy

Because skincare is a personal-care product, all shop orders are final sale. We cannot accept returns or exchanges of products that arrived as ordered and undamaged, opened or unopened.

If your order arrives damaged or defective, or you received the wrong item, contact us within 14 days of delivery and we will send a replacement or issue a full refund to your original payment method, including any shipping you paid. We may ask for your order number and a photo of the item and packaging. You do not need to send the item back unless we ask.

If tracking shows your order as delivered but you did not receive it, or it has not arrived within 14 days of shipping, contact us and we will work with the brand and carrier to locate it, or replace or refund it.

Orders ship directly from the brand and are processed quickly. If you need to cancel, email us as soon as possible; if the order has not yet shipped, we will cancel it and refund you in full.

Refunds are for the amount you actually paid. Single-use offers, such as the new-member discount, are not reissued after a refund.

This policy covers shop products only. Treatments are provided and billed by independent clinics under their own policies, and TrueTox® membership terms are shown at enrollment and in our Terms of Use.

Email hello@trueaesthetics.com with your order number. Approved refunds are issued to the original payment method, and your bank may take 5–10 business days to post them.